Privacy Policy

Information We Collect

forest bus ("we," "us," or "our") collects the following personal information when you place an order:

  • Full name
  • Email address
  • Shipping address

This information is provided by you at the time of purchase.

How We Use Your Information

We use the personal information we collect solely for the following purposes:

  • Processing and confirming your orders
  • Shipping products to you
  • Communicating with you regarding your orders
  • Providing after-sales support and responding to inquiries

Sharing With Service Providers (Subcontractors)

We may share certain personal information with service providers to the extent necessary for the following operations:

  • Shipping: Japan Post Co., Ltd. (delivery address, name, phone number)
  • Payment processing: Payment service providers (including Stripe and its affiliates and subcontractors) to the extent necessary for processing payments.

Such sharing is limited to the scope necessary for each operation. We exercise appropriate and necessary supervision over our service providers regarding the handling of personal information.

Sharing With Third Parties

We do not provide your personal information to third parties without your consent, except in the following cases:

  • When required by law
  • When necessary for the protection of life, body, or property, and it is difficult to obtain your consent
  • When it is necessary to cooperate with a national or local government body or their designees in carrying out affairs prescribed by law

Sharing With Third Parties Located Overseas

Personal information may be provided to third parties located overseas, such as payment processing service providers. We will handle the provision of information regarding the countries/regions where recipients are located and the protective measures in place in accordance with applicable laws.

Cookies and Local Storage

Our website uses your browser's localStorage to save shopping cart information. This is used solely for your convenience to retain the contents of your cart while you shop.

We do not currently use analytics tools or tracking cookies.

Security Measures

We take the following security measures to prevent leakage, loss, and damage of your personal information:

  • Technical measures to prevent unauthorized access to personal information (SSL encrypted communications, access controls, etc.)
  • Establishment of appropriate management systems to prevent leakage, loss, and damage of personal information
  • When outsourcing the handling of personal information to external service providers, we exercise appropriate supervision over them

Access, Correction, and Deletion

If you wish to access, correct, suspend use of, or delete your personal information, please contact us at the email address below.

  • How to apply: Please contact us by email at support@forest-bus.com.
  • Identity verification: We will verify your identity by confirming your order number, name, and registered email address.
  • Response time: Once your identity is confirmed, we will respond within a reasonable timeframe.

※ There may be cases where we cannot comply with disclosure or deletion requests based on legal requirements. In such cases, we will notify you with an explanation.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will take effect when the updated policy is posted on our website.

Contact Us

For questions about our handling of personal information, please contact us:

Effective date: March 16, 2026 Last updated: March 17, 2026